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Security First Approach

Responsible Security Disclosure

At Matters.AI, we take security seriously and appreciate the security research community's efforts to help us protect our users and their data.

Our Commitment

Matters.AI is committed to ensuring the security of our platform and protecting our users' data. We welcome reports from security researchers, ethical hackers, and anyone who discovers potential security vulnerabilities in our systems.

Scope

This policy applies to vulnerabilities discovered in:

matters.ai

Our main website and platform

*.matters.ai

All Matters.AI subdomains

Endpoint/Platform Software

When publicly available

API Endpoints

Public-facing APIs

Out of Scope

The following are explicitly out of scope:

Third-party services we use (please report to those vendors directly)
Social engineering attacks
Physical attacks against our offices or data centers
Denial of Service (DoS) attacks
Spam or social engineering attacks against our employees

How to Report

Security Contact

security@matters.ai
Direct email contact
Contact Form
Via our website

What to Include

When reporting a vulnerability, please provide:

Vulnerability Description

A clear description of the issue

Steps to Reproduce

Detailed steps to reproduce the vulnerability

Impact Assessment

Your assessment of the potential impact

Proof of Concept

Screenshots, videos, or code demonstrating the issue

Your Contact Information

How we can reach you for follow-up

Our Response Process

1

Acknowledgment

Within 4 hours

2

Initial Review

Within 48 hours

3

Investigation

5-10 business days

4

Resolution

Timeline varies

Ready to Report a Vulnerability?

Help us keep our platform secure for everyone. Your security research makes a difference.

Report Security Issue
Last updated: June 4, 2026